Toyota Extended Warranty

New cars: The Toyota extended warranty begins on the expiry of the factory warranty. It[JU1]  terminates without any notification requirement with the expiry of the agreed period (24 months) or when the selected km cover (100,000 or 160,000 km) is reached. The end of the warrantee is decided by whichever of these events occurs first. The extended warranty can only enter into force if the corresponding fee has been paid.

Used cars: the Toyota extended warranty begins with the delivery of the vehicle, although at the earliest following the expiry of an existing manufacturer’s warranty. It terminates without any notification requirement with the expiry of the agreed period, i.e. 12 or 24 months.

The extended warranty covers the following countries: Andorra, Belgium, Denmark, Germany, Finland, France, Gibraltar, Greece, Great Britain , Italy, Liechtenstein, Luxembourg, Malta, Monaco, the Netherlands, Norway, Austria, Poland, Portugal, the Republic of Ireland, Sweden, Switzerland, Republic of Slovakia, Slovenia, Spain, Czech Republic, Hungary and Cyprus.

If a warranty replacement part is faulty or there is another issue, your extened warranty entails you to another replacement and/or repairs. 

Maintenance (parts and service) = customer service intervals – all work and replacement parts used within the framework of the service intervals

Costs for test, measurement and adjustment where they do not fall under damage covered by the warranty

General wear and tear, e.g. gradual decline in engine sealing, which requires the repair of valves and/or piston rings or which causes a gradual increase in oil use

Track adjustment and wheel balancing, tyre renewal

Batteries

Chassis components, e.g. bolts and hinges which must be inspected from time to time; straightening/correction of bumpers

Brake linings – the renewal of brake drums and lining, brake discs and brake pads due to general wear and tear

Filter, lubricants, anti-freeze, fuels (Diesel and petrol) and spark plugs – unless the exchange occurs in connection with the repair of a covered part

Clutch – the renewal of any clutch component due to general wear, incorrect adjustment or misuse

Fuel system – the renewal of cleaning of fuel conduits, filters, the carburettor and pumps due to dirty fuel

Throttle housing/throttle (excluding the injection pump)

Electrical system – renewal of audio equipment (radio, tape recorder, CD/MD player) or any other electrical/electronic components if they do not comprise part of the original fittings

Glass – renewal due to breakage, scratching, blinding due to glazing or plastic windows

Air and water leaks, wind noises, rubber seals on door openings, the boot and roof; squeaking and rattling noises

Damage to paintwork and rust

Catalytic converter

Parts which are not authorised by the manufacturer

Engine: gear rim, fly plate, crankshaft and crankshaft casing, oil pump, engine steering mechanism, steering chains, pulley and rollers, camshafts, cam tappet, camshaft gearwheels, valves and guides, pistons and piston rings, cylinder heads, cylinder head seals, connecting rod, cylinder liners, cylinder bores, distributor drive, notched belt and notched belt tensor and sealing rings and seals, if they are associated with the above-mentioned parts.

Cooling system: water pump, thermostat and thermostat casing, radiator, cooling fan and the fan viscous coupling

Fuel system: carburettor, petrol pump, fuel gauge and tank feed, fuel injection system, electronic control unit and injection pump (Diesel)

Clutch: clutch feed cylinder and clutch drain cylinder

Transmission: mechanical transmission or automatic transmission including the electrical adjustment and distributor mechanism, as well as the torque converter, plus seals and sealing rings, if they are associated with the repair of the above-mentioned parts.

Cordon shaft: shaft joints and casing

Drive cord: drive shaft joint, cordon shaft with couplings and casing, wheel casing and hubs

Differential: crown wheel and drive bevel wheel, gear wheels, bevel wheels, shafts, casings and couplings

Steering: mechanical steering, steering drive and rack steering

Brake system: main brake cylinder, braking power enhancer, ABS control device and relays

Electrical system: starter, dynamo, controller, distributor, electronically controlled ignition, fuel injection control device and ABS-control unit

Seals: internal seals and sealing rings, which are associated with or are necessary for the repair or exchange of main components such as the engine, transmission or axles.

Maintenance (parts and service) = customer service intervals – all work and replacement parts used within the framework of the service intervals

Costs for test, measurement and adjustment where they do not fall under damage covered by the warranty

General wear and tear, e.g. gradual decline in engine sealing, which requires the repair of valves and/or piston rings or which causes a gradual increase in oil use

Track adjustment and wheel balancing, tyre renewal

All parts which have not been named

Parts which are not authorised by the manufacturer, regardless of the selected contract duration (12 or 24 months)

There can be no claims on repair costs in case of the following:

Indirect or direct consequent losses, e.g. tow-away costs, hotel or accommodation costs, parking charges, compensation for deprivation of use

Air freight or special delivery.

In addition, there is no warranty without consideration of contributing factors for damage such as:

the direct effects of storms, hail, lightning, earthquake or flooding as well as fire or explosions

Caused by wartime events of any type, civil war, civil unrest, strikes, lock-outs, seizure or other sovereign action or by nuclear energy

As the result of an accident, i.e. an event caused by a sudden direct external mechanical force

Through wilful or malicious action, stealing, in particular theft, unauthorised use, robbery or embezzlement

Caused by action which a third party as a manufacturer/supplier has undertaken or is to undertake on the basis of a repair contract or other guarantee commitment

Through the effects of the vehicle being exposed to greater axle or trailer burdens than those specified by the manufacturer

As the result of using unsuitable lubricants and fuels

Caused by intentional or grossly negligent behaviour

Due to the use of an item which recognisably requires repair, unless the damage can be proved to be unconnected to the item requiring repair or the item was temporarily repaired when the damage occurred.

Due to altering the original condition of the vehicle or vehicle design and/or the extension/addition of particular accessories which negatively influence the original technical specification or safety standard or which are not of the same or better quality as the original fittings.

Regular customer service including parts which must be regularly replaced or cleaned, as well as parts which normally wear out e.g. filters, tyres, exhaust systems, brake pads, windscreen wipers and batteries.

Defects and indirect damage of all types caused by neglect, improper handling and/or intentional misuse.

Defects in the event of a complete loss.

Defects or consequent damage of any type caused by/during a theft.

Defects caused by an accident/impact.

Defects caused by/during war, rioting, natural catastrophes and other incidents involving serious violence.

Personal injury and damage to property.

Loss of income.

Removal of and all types of consequent damage caused by:

Entry of water;

Corrosion;

Contaminated fluids.

Improperly mounted wheels.

Deposition of combustion residues and resulting burnt valves

Improper repair or unjustified replacement of individual components.

The consequences of a faulty fitting.

Lights and lenses

Damage caused by external factors.

Damage caused by negligent checking of fluid levels (regardless of whether or not the damaged components are covered by the Toyota Extracare contract).

All costs, expenditure and damage associated with the year 2000 problem and/or any other caused linked to a data-related date (incorrect operation caused by a component or function, which impedes correct processing of data).

Defects within the framework of a manufacturer recall or extended guarantee.

The following damage is not covered:

Entry of water;

Corrosion;

Contaminated fluids.

Improperly mounted wheels.

Deposition of combustion residues and resulting burnt valves

Improper repair or unjustified replacement of individual components.

The consequences of a faulty fitting.

Lights and lenses

Damage caused by external factors.

Damage caused by negligent checking of fluid levels (regardless of whether or not the damaged components are covered by the Toyota extended warranty

All costs, expenditure and damage associated with the year 2000 problem and/or any other caused linked to a data-related date (incorrect operation caused by a component or function, which impedes correct processing of data).

Defects within the framework of a manufacturer recall or extended guarantee.

Modifications to the vehicle which alter the original characteristics designed by the manufacturer.

Hire cars or vehicles used as taxis, in driving schools, transport and courier services and extended saloon cars.

Police vehicles, fire brigade cars, ambulances and vehicles used by other emergency services and/or vehicles used for similar purposes.

Vehicles used for cross-country driving, rallies, races or other unexpected purposes.

Cases, which amount to complete loss.*

Thefts, which lead to irreversible loss of the vehicle.*

Fraudulent cases. In these present instances, there can be no claim for a refund of money or help in the event of damage.

Has the validity of the guarantee booklet presented by the customer been proved?

Have the required service intervals been respected and maintenance work been carried out properly, especially when the loss is causally linked to completion of this work?

Is the loss/scope of repairs covered by the guarantee conditions?

The Toyota company (guarantee provider) from whom the guarantee was acquired is responsible in the first instance for checking damage covered by the guarantee.

If, however, the customer (guarantee holder) is unable to bring his faulty vehicle to the guarantee-providing company for damage assessment and repair, necessary repair covered by the guarantee conditions can be carried out by another contract Toyota service garage.

The Toyota dealer is to report the damage for further investigation after the work has been carried out directly to Toyota FREY Austria GmbH. via the Toyota guarantee system within 14 days regardless of whether he is a member of the Toyota Extracare Guarantee programme.

If the cause or extent of a reported claim cannot immediately be clarified on notification, an expert report can be requested.

The safekeeping time limit for old components corresponds to the guarantee conditions in the manufacturer’s guarantee (although at least 3 months).

Claims are settled after the repairs have been completed in a regular manner. Please note the following points in this respect:

• ·Work will be paid for in accordance with the manufacturer’s work time index at the hourly rate agreed with you previously on an annual basis.
• Payment for parts is made on the basis of the sale price, which is guided by Toyota FREY Austria GmbH’s non-compulsory recommended price.
• The maximum level of payment comprises the vehicle purchase price.

If you have carried out approved repairs in your capacity as a guarantee-provider, you will be directly reimbursed for the repair costs by Toyota FREY Austria GmbH via the guarantee system.

If the repair has been carried out by a different service garage, the refund will also be made via the guarantee system, with the costs accompanied by the repair invoice being entered as outside invoice costs

The Toyota Extracare insurance is only valid when the stay is shorter than 90 consecutive days in the countries set out in the guarantee booklet. In the event of a breakdown please contact Toyota Eurocare in your home country if possible and follow the instructions given exactly. In countries other than your home country, all repairs are to be carried out by an approved Toyota dealer or an approved car dealer which sells Toyota cars.

You are obliged to pay the repair costs arising abroad. When you return to your home country, you can present the invoice to your Toyota dealer (where possible, please enclose the faulty components). The costs will be refunded up to a maximum of the sum which repair in your home country would have cost, and following approval from the Toyota Extracare Guarantee Bureau.